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NAME CHANGE: SILVERWORKS ISLAND
We’d like to inform all guests that although the venue remains the same, it has been renamed Silverworks Island.
This is just a name change, so the update will not impact your experience.
Silverworks Island remains as London’s newest open-air destination for music at the water’s edge in the Royal Docks, London. You can expect state-of-the-art production with three outdoor stages, food stalls, VIP area and much more.
WHERE EXACTLY IS SILVERWORKS ISLAND?
Silvertown Square, Royal Victoria Dock, Connaught Bridge, N. Woolwich Road, London, E16 2BU
Silverworks Island is located in the Royal Docks near ExCeL London. If you are using a digital mapping service, use Custom House Station as your final destination and from there you will be directed to our entrance.
IS THE VENUE OUTDOOR?
Yes, the venue is outdoors.
Custom House Station is served by the Elizabeth Line with fast connections to other transport hubs including Canary Wharf, Liverpool Street, Tottenham Court Road, Bond Street and Paddington.
The DLR also offers a frequent train service to Custom House station via Canning Town, Bank and Stratford.
Please do not travel to or from the venue via Pontoon Dock DLR station.
If attending 1MX London Music Festival:
Please check out the ‘How To Get Here’ section on the event page as there are some slight differences from the other shows.
Please use our drop-off and pick-up point, located at Dockside Car Park, Dockside Road, London E16 2QT.
A taxi rank will be in operation at the end of the event, along with a dedicated area for private hire vehicles, including Uber and Bolt.
Please do not drive to the site, there will be no parking on site or in the surrounding areas. Strict parking restrictions and enforcement will be in place on roads surrounding the venue. We highly encourage you to use public transport where possible.
IS THERE A VIP AREA AT THE VENUE?
Yes, the Silverworks Island VIP area offers the below:
- Access to premium Main Stage viewing deck (limited capacity)
- Dedicated VIP entry lane
- Premium loos
- Chill out zone with comfy seating
- VIP bar serving champagne and premium cocktails
- Selection of street food vendors
WHAT IS YOUR TICKETING POLICY?
All tickets will be checked and scanned on entry.
Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.
Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).
If there is a name on your ticket, you must provide a valid photographic ID to match this name.
Anyone with a fake, invalid or duplicate ticket will be rejected.
Please ensure that you have purchased your ticket(s) from authorised ticket agents:
Solid Grooves on the Dock: Kaboodle and RA.
WAH in the City: Kaboodle, Skiddle, RA, DICE, Eventbrite.
A State of Trance: Kaboodle, Skiddle, RA, See Tickets.
I CAN’T FIND MY TICKET/ TICKET CONFIRMATION, WHAT SHOULD I DO?
Please email your ticket provider, as this will vary from show to show.
We look forward to welcoming everyone to Silverworks Island.
We would like to remind all guests, before and during your visit, to play their part in making everyone’s visit a safe and enjoyable experience.
As always, the safety of all our guests is our top priority. We will have a professional security team who conduct thorough searches on all guests prior to entry, along with a medic and welfare facility on site.
Anyone who feels unwell or uncomfortable can contact the venue’s medical and security teams, or any member of staff immediately for assistance without judgement.
Silverworks Island has a zero-tolerance for non-consensual behaviour.
If you are seen to be making someone feel uncomfortable, harassing or assaulting anyone, you will be dealt with accordingly;
– You will be reported to security.
– You may be reported to the Police and they may be called to the venue.
– You will be ejected from the venue.
– You will be banned from entering the venue in the future.
Please be aware that uniformed and plain-clothed security will constantly monitor all spaces both in person and on CCTV throughout the event.
ASK FOR ANGELA
At our venue, we do not accept any form of harassment or violence towards any of our community. If you are feeling unsafe please approach a member of staff and Ask for Angela. Our staff will immediately know you need help and will be able to get you out of the situation safely and discreetly.
If at any time you feel unwell and need assistance, please make yourself known to one of our team located throughout the venue. We will have dedicated welfare and medical teams located on site. We operate an open door policy and you are welcome to seek help at any time without any judgement.
The venue has a zero tolerance policy on drink tampering or spiking of any kind.
– All guests are subject to a thorough search when accessing the venue.
– Drink lids are available for free on request from behind the bar.
– Uniformed and plain clothed security are constantly monitoring all spaces both in person and on CCTV.
– Anyone caught spiking will be immediately dealt with by our security team, reported to the police, prosecuted and banned from the venue.
CAN I BRING MY PRESCRIPTION MEDICINE OR MEDICAL EQUIPMENT TO THE VENUE?
If you need to bring any medicine or medical equipment to the event, this will need to be booked and approved with us in advance of the show. Please email email@example.com with details.
WELFARE & HEAT
We will be allowing customers to bring their own suncream to the venue, in original bottles of up to 100ml only. We will have sun cream also readily available at the Welfare tent and the Info Point.
Please look after yourself and others in the heat, and stay hydrated at our free drinking water points across the venue. Please ask a member of staff for directions to the nearest water point.
ARE THERE ANY PROHIBITED ITEMS I’M NOT ALLOWED TO BRING?
Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); suncream above 100ml; chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure
We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.
Animals, with the exception of guide dogs, are not permitted in the venue.
Silverworks Island operates a no re-entry policy. Once you have left the venue, re-admittance will not be permitted.
CAN I BRING MY OWN FOOD AND DRINK?
You’re not permitted to bring food or drink into the venue.
There will be a delicious range of food and drink options and there will be free water points across the festival.
CAN I SMOKE/VAPE AT SILVERWORKS ISLAND?
Within the designated smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.
WHAT DOES THE CHALLENGE 25 POLICY MEAN?
All shows at Silverworks Island are 18+.
If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply.
For further information on the Challenge 25 policy, please visit www.challenge25.org.
WHAT IS THE SILVERWORKS ISLAND DRUG POLICY?
Silverworks Island operates a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.
Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.
Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.
We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.
WHO DO I TALK TO ABOUT ACCESSIBILITY?
We take the needs of ticket holders who have access requirements very seriously and actively encourage people of all abilities to attend the Event.
If you have any access requirements, please email firstname.lastname@example.org and a member of our team will get back to you.
Please complete this form for complimentary Personal Assistant (PA) Tickets.
If you need any other details or if you have any concerns about any elements of the event, please specify such concerns either at the point of purchase or afterwards in good time before the event via email to email@example.com
ARE THERE LOCKERS ON SITE?
Lockers will be available for hire at the venue.
£7.00 small (30cm x 30cm x 30cm)
£10.00 large (45cm x 30cm x 30cm)
You can fit around 3-4 normal sized jackets in a small locker. You’ll need to pay a £10 refundable deposit on top of this. Because you can access your belongings whenever you like using your own key, it’s advisable to lock your phone and wallet away rather than carrying them in your bag or pocket.